FAQs

Visa on arrival - what it is all about

• 1. How do I reserve my tours with you?
  Answer: Making an online reservation with www.dulichuytinviet.com is easy.
  
  Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.
  
  As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours. 
  
  Making a reservation through www.dulichuytinviet.comm requires payment with a credit card.
  Please read our Term and conditions  before making payment
• 2. Do you have tours available at a "XXX" dates ?
  Answer: Almost our tours are daily departure.To make a booking, you must submit a reservation form and provide your credits card details. Then we process the booking and revert to you within 24 hours.
• 3. I don't want to make a reservation online, what can I do ?
  Answer: You can reserve by phone or by fax : You can call our 24/7 call center hotline at ++ 84.915 45 45 22 or fax us, your booking will be processed  and the confirmation will be returned to you.
• 4. Can I make a reservation through the Tour Opeator or Travel Agent ?
  Answer: Yes, of course if you would like to make a reservation directly with the tour operator or travel agent you will need to contact them directly. 
  We are in good position to make the offer, make the booking and run the trip as we are a local tour operator. 
• 5. What if the preferred hotel is not available?
  Answer:

  You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest you or book an alternative similar hotel according to our experiences.
• 6. What is the latest time that I can make my reservation ?
  Answer: Even if we accept all bookings that are made on the travel date, we can only guarantee bookings made at least 3-working days for days trip and excursions only (not including Sun & Public holidays) before the departure date. Any the earlier you book, the better chance you have to get a confirmed reservation.

Requirements, Procedures and Tips

• 7. How far ahead can I book?
  Answer: You can book say 24 months in advance, but please ensure you remember you have made the reservation. We will charge only 100 US$ non refundable deposit and require full payment 30 days before departure.
  You expect to receive the invoice before that to remind you the trip made.
• 8. How do I make a reservation for someone else?
  Answer: To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
• 9. What happens to my tour booking if my flight is delayed ?
  Answer: Please inform us and the hotel immediately as any additional or no charge will only depend on the hotel policy. We try our best to offer you the similar ground services. 
• 10. It's reliable to book online?
  Answer: We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations. Making an online reservation is easy. Just complete the reservations form online security SSL (128bit), making sure that you give us your e-mail address and sending it to us. As soon as we receive your request we will reply within 24 hours.

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• 11. What happens when I make a reservation ?
  Answer: Upon receiving your order with your credit cards, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or suggest you alternative solutions. 
• 12. What is a CONFIRMATION VOUCHER ?
  Answer: Once the service you have booked is confirmed, we will send you by email a confirmation voucher detailing all the reservation and price conditions. We invite you to make printout of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number; make sure to have it in hand upon arrival or check in hotel.
• 13. How long does it take to get a confirmation ?
  Answer: You will get a confirmation within 24 hours except for special cases (during fair periods, high season, or special events...). 

Price, Payment and Others

• 16. How about the Credit Cards Refunds ?
  Answer: All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.
  * For more information of the refund, feel free to contact to our accounting department by email: accounting@vietnamprestigetravel.com 
• 17. Do children receive discounted rates ?
  Answer:

  Yes, we are a friendly children company, children enjoy discount from us.

  - Under 2 year olds free of charge

  - From 2-6 year olds: 50% of adult price

  - From 7-12 year olds: 75% of adult price
• 19. How safe are my credit card details ?
  Answer: The importance of security for our clients is of utmost concern to us. We exercise great care in providing secure transactions from your computer to our server.We use SSL and our site is secure for all transaction. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.
• 20. What do you do with my personal information?
  Answer: We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.We take the issues of privacy and security very seriously 
• 23. What credit / debit cards are accepted ?
  Answer: We currently accept the Visa and Master credit cards with 2,75 % bank fees and AMEX with 4% bank fees
• 24. What is the deposit? When will I be fully charged ?
  Answer: Once we have received your credit card details, we simply check from our bank, in order to guarantee / secure your booking. We then process your booking. When your booking is confirmed, we will charge 100 US$ non refundable deposit from your credit card in US dollar for the reservation has been made before 60 days before departure date. If the reservation made within 60 days before departure we charge the full amount upon confirmation.
  Please be advised that We charge your credits card only after having supplied you with a confirmed reservation.
• 29. Can I book/ pay directly to the hotel?
  Answer: No. The rates displayed on Prestige Travel Website are available only through our Vietnam hotel and resort reservation service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations on LuxuryTravelVietnam.com must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.
• 31. Who is my guide ?
  Answer: We currently have 25 luxury travel oriented guides that have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic young people who can provide the traveler with first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Our guides speak Chinese, Vietnamese, English, French and German. Many of them speak multi languages.
  
  We have guides in the major regions of the Vietnam (Hanoi, Danang/Hue, and Ho Chi Minh City...). Upon arrival at the airport, a local guide will meet you and be your escort for the duration of your stay in that particular city. However, you have the option of hiring a guide or a tour leader who will accompany you through your entire journey.
• 32. What are the different room categories ?
  Answer: Unless stated otherwise we use run of house room for all our trips. Generally hotels tend to place their bedrooms within four different category : 
        Standard 
        Superior 
        Deluxe 
        Executive 
  The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room. 
  
  Single Room 
  A single room is designed to accommodate one person only. The room contains one single bed or twin bed. 
  
  Double Room 
  A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed. 
  
  Twin Room 
  A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed. 
  Family Rooms There are two main types of family rooms, as follows : 
  
  Triple Room 
  A triple room is designed to accommodate three people only. The room will contain either : 
  One queen and one single bed 
  Three single beds 
  Please specify which option you require when sending your reservation form. 

  
  Quad Room 
  A quad room is designed to accommodate four people only. The room will contain either : 
  Two queen beds 
  One queen and two single beds 
  Four single beds

  
  "Run Of House" is abbreviated as "ROH" includes the most common or standard type of room category in the hotel with basic amenities. Your room will be determined by the hotel, based on the availability at the time of check-in.
  Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
  
• 33. What are the check in and check out times ?
  Answer: Normal policy of hotels is for check in time from 14:00 hours and the check out time before Noon (12:00 hrs.).
  
  Early check-in or late check out available upon room's availability depending on your staying hotel. Extra charge may be applied.