FAQs

We have listed most frequently asked questions regarding visa on arrival, however, if you have any further questions, feel free to contact us !. Surely you will get your right answers shortly.

Visa on arrival - what it is all about

  • 1. How do I reserve my tours with you?
  • 2. Do you have tours available at a "XXX" dates ?
  • 3. I don't want to make a reservation online, what can I do ?
  • 4. Can I make a reservation through the Tour Opeator or Travel Agent ?
  • 5. What if the preferred hotel is not available?
  • 6. What is the latest time that I can make my reservation ?

Requirements, Procedures and Tips

  • 7. How far ahead can I book?
  • 8. How do I make a reservation for someone else?
  • 9. What happens to my tour booking if my flight is delayed ?
  • 10. It's reliable to book online?
  • 11. What happens when I make a reservation ?
  • 12. What is a CONFIRMATION VOUCHER ?
  • 13. How long does it take to get a confirmation ?

Price, Payment and Others

  • 16. How about the Credit Cards Refunds ?
  • 17. Do children receive discounted rates ?
  • 19. How safe are my credit card details ?
  • 20. What do you do with my personal information?
  • 23. What credit / debit cards are accepted ?
  • 24. What is the deposit? When will I be fully charged ?
  • 29. Can I book/ pay directly to the hotel?
  • 31. Who is my guide ?
  • 32. What are the different room categories ?
  • 33. What are the check in and check out times ?

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WHAT OUR CUSTOMERERS’ SAY

Dear Mr. Thang, Happy New Year!! We have now returned back to Australia and the chores of work! – We have very pleasant memories of the sights, sounds, food and people of Vietnam….. We shall treasure for a lifetime I would like to take this opportunity on behalf of our
Robert Mariotti
12-11-2012